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FAQ

Frequently Asked Questions

What is Aura Hemp?

Hi there! We’re “Aura Hemp”, a brand new hemp business with years of experience making macrame as a hobby. We have fine crafted our art to the point that we are ready to bring our jewelry to the forefront of online macrame jewelry. Not only do we sell healing crystal necklaces, we also sell individual crystals and rocks. It’s our mission to make sure every piece of jewelry and crystal we send out is authentic, raw, and cut straight from nature. We are true believers in the power of crystals, and design each piece with care and love. It’s our goal to expand the power of crystals one knot at a time, with the knowledge that the hemp necklace we create will be the holder of these authentic, raw, crystals.

Whether you are looking to bring positive vibrations through the power of crystals to the area between your throat and heart chakra, or simply want something from nature that looks beautiful and unique, we promise to satisfy you with best quality of macrame jewelry you will find on the internet. We are confident in this.

What are your policies on exchanges/cancellations/returns?

I gladly accept returns, exchanges and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 3 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

What are your estimated shipping times?

Estimated shipping times

Canada: 2-7 business days
United States: 2-3 weeks
Europe: 2-4 weeks
Australia, New Zealand and Oceania: 2-4 weeks
Asia Pacific: 3-6 weeks
Latin America and the Caribbean: 3-6 weeks
North Africa and the Middle East: 3-6 weeks

Sub-Saharan Africa: 3-6 business days

I’ll do my best to meet these shipping estimates, but can’t guarantee them.
Actual delivery time will depend on the shipping method you choose.

What are your different payment options?

Currently we accept Paypal, bitcoins, cash orders, and will soon be accepting debit and visa cards.

Where do you get your crystals?

A lot of our crystals come from different places. We put a lot of work into finding authentic crystals and do all of the work necessary to avoid ripoffs. As a team we also plan to explore the planet to find our own crystals, Many different crystals will be from crystal conventions which we will document in our blog page.

What is your general privacy policy?

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order

Where can I find more information about individual crystals?

We have just the place! Also available on this page is a PDF with the different crystal descriptions. Coming soon will be our own custom app with that information and more.

Can I send in my own crystal/pendant to be made into a necklace?

Absolutely! You will have to pay for the shipping costs + the price of the necklace. Simply use our contact form or contact us directly by email to set this up. We love doing custom pieces and hearing the stories behind them.

Do crystals really heal?

This is a question we can’t answer. Personally, we have taking a leap of faith and truly believe in the power and energy created by the crystals. With that being said, it truly disgusts us to see these websites promising cures for different ailments through the use of crystals. It’s out of our boundaries and scientific knowledge to make such claims, and we never suggest using crystals in substitution of proper medical care.